VerdictLab

Travelers vs State Farm

Travelers is the cheaper of these two on the published averages. Whether that makes it the better buy depends on three things the price never tells you.

Travelers
Travelers
6.7
Fair
1 of 3 rounds
vs
State FarmWinner
State Farm
7.4
Good
1 of 3 rounds

The verdict

Rounds split 1–1; State Farm edges it on total score.

On averages Travelers is cheaper by about $68 a year — but get your own quote from both, because the published averages disagree with each other by nearly as much as they differ from one another.

Choose Travelers if…

  • • You want Travelers's lower average rate
  • • You drive well and will accept being monitored

Choose State Farm if…

  • • You want State Farm's particular strengths
  • • You want a telematics programme that cannot raise your rate

Round by round

  1. Round 1Being tracked for a discountState Farm wins
    Travelers5/10

    20% max

    IntelliDrive — can increase your rate

    • Advertised up to 20%
    • Opt-in
    • Bad driving can increase your premium
    • Typical real saving is nearer 10%

    Source: https://www.insuremojo.com/telematics-insurance-discount-programs/

    State Farm8/10

    30% max

    Drive Safe & Save — discount only, never an increase

    • Cannot be used to raise your rate
    • Opt-in
    • Advertised maximum is rarely reached
    • Typical real saving is nearer 10%

    Source: https://www.insuremojo.com/telematics-insurance-discount-programs/

    State Farm can only discount you. The other one can charge you more.

  2. Round 2What happens when you claimTravelers wins
    Travelers8/10

    clean complaint record

    among the cleanest NAIC complaint records

    • Among the better records on the public data

    Source: https://www.carinsurance.com/trends-and-insights/auto-insurers-ranked-by-naic-complaint-data/

    State Farm6/10

    no standout record

    nothing notable in the published studies

    • Large enough to have a mature claims operation
    • Not a leader on claims satisfaction

    Source: https://www.jdpower.com/business/insurance/auto-claims-satisfaction-study

    The cheap ones are rarely the ones you want on the phone after a crash.

  3. Round 3Size, reach and who you deal withTie
    Travelers7/10

    large national insurer

    market position

    • Established national carrier

    Source: https://www.usnews.com/insurance/auto/cheapest-car-insurance-companies

    State Farm7/10

    largest auto insurer in the US, agent-based

    market position

    • Established national carrier

    Source: https://www.usnews.com/insurance/auto/cheapest-car-insurance-companies

    Both are big enough to pay a claim. That is the floor, not a feature.

TravelersTravelers
State FarmState Farm

Side by side

TravelersBest for what happens when you claimTravelers
State FarmBest for size, reach and who you deal withState Farm
Overall score
6.7
7.4
Best
Price
See price
See price
Size, reach and who you deal with
7.0
7.0
Being tracked for a discount
5.0
8.0
What happens when you claim
8.0
6.0
What you actually pay
—
8.2
Head-to-head findings
Size, reach and who you deal with
large national insurer
largest auto insurer in the US, agent-based
Being tracked for a discount
20% max
30% max
What happens when you claim
clean complaint record
no standout record
What you actually pay
—
$2,030
Record
Head-to-head record
2–1
8–0
Head-to-heads won
67 %
100 %
Rounds won
44 %
44 %
Pros
  • Advertised up to 20%
  • Opt-in
  • Among the better records on the public data
  • Established national carrier
  • Rates vary widely by driver
  • Figures from independent rate studies
  • Anyone can buy it
  • Established national carrier
Cons
  • Bad driving can increase your premium
  • Typical real saving is nearer 10%
  • About $497/yr more on average
  • Advertised maximum is rarely reached
  • Typical real saving is nearer 10%
  • Not a leader on claims satisfaction
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